If you can still sign in to the app, we recommend using the in-app account deletion flow: open Suiyue, go to Profile, expand Settings & compliance, open Privacy & data, tap Delete account, enter the required confirmation text, and submit. After deletion, your account-related cloud personal data and local user data will be removed; necessary security, anti-abuse, or transaction records may be retained as described below. This action cannot be undone.
If you cannot sign in, or if you have uninstalled the app, contact us at suiyue.app@gmail.com from your registered email address and state that you want to delete your Suiyue account and related personal data. We will verify account ownership and usually process complete requests within 30 days.
Deletion covers account information, profile data, life calendar and journal records, journal images, lifestyle information, Qimen reading questions, reading results, reading history, deletable personal portions of reading entitlements and usage, companion relationships, friend requests, and local user data.
For security, fraud prevention, anti-abuse, refunds, finance, legal, or regulatory reasons, we may retain necessary order, transaction, usage, or security records for a limited period where allowed by law, including a free-reading claim marker. Retained data is restricted to those purposes and is no longer used for personalized app features.
Reading credits are one-time consumable purchases tied to your current Suiyue account and do not expire before use. Deleting the account also deletes unused credits and does not automatically issue a store refund. Use remaining credits first or request a refund through the applicable store process.